Health clubs are very popular in our society these days. With much public consciousness on physical fitness and maintaining good health, many people become members of gyms and health clubs to keep fit. Others join for strength coaching, and/or to lose weight.
Along with the huge popularity of health clubs plus physical fitness, also comes accounts receivable problems, due to problematic payments from some club members. Neglected difficult accounts and deficient internal debt collection techniques generally spell cash flow issues for the managers of these health clubs.
There is a tendency to let overdue accounts pile up in the hopes that delinquent members will pay willingly. Plus whereas managers can focus much of their attention on the gym facility and equipment, the cash-managing aspects of the facility, especially having sound and consistent debt collection strategies in place tend to suffer.
Members typically sign an annual or longer contract, frequently along with a price break off of a monthly “pay as you go” kind scenario. As is usually the case, once the initial excitement and novelty of beginning a new regime wears off, plus the real work of maintaining a consistent fitness schedule, some become disillusioned.
Even though bound to a contract, a few can neglect their obligation and stop payment altogether. Several can suppose that in spite of a legal contract, they shouldn’t have to pay if they’re not using the gym’s facilities.
Internal Debt Collection Techniques
It’s very important to employ plus consistently follow an in house strategy for recovering on overdue accounts. In addition to past due membership dues, different fees, like locker rentals, food services, or additional charges can account for delinquent accounts.
One key element to successful debt recovery is obtaining as much personal information on the initial membership application. Ask for social security and drivers’ license numbers, as well as banking plus employment information. This information can be particularly useful should these accounts need to be outsourced to a collection agency.
Early Plus Consistent Contact Is Critical
Once payment is past due thirty days, a manager or another individual assigned these tasks ought to call the delinquent member to investigate if there’s a problem. Making a friendly reminder call to encourage the member to adhere to their fitness regimen, as well as inquiring when the past due balance can be brought current can rescue a state of affairs before it gets much worse later.
Recognize When To Outsource Troublesome Accounts
A second phone call and/or letter must be sent to the non-paying club member at forty-five days. Time is of the essence, and you can’t afford to let much more time pass without communication. If the issue isn’t remedied, either with having brought the late monies current, or payment measures made, its time to think about outsourcing to a collection agency.
Statistics bear out that past due accounts decrease in value considerably with the passage of time. At forty-five days without contact from the club member, you should be acquainted with if the condition warrants alternative measures. The earlier these difficult accounts are turned over to a collection agency, the better likelihood for a successful recovery.
Collection agencies have the means, experience plus demonstrated strategies to recover on past due accounts proficiently. Cost options include some agencies that charge a percentage of any money recovered. Others provide the possibility of a fixed price, flat fee, that may be very cost beneficial for many health clubs. Plus, the psychological influence of a impartial third party can make the difference with almost all of late bills.